Patient Experience
HCAHPS Pilot Program
Within three months of implementing this process, HCAHPS increased from 61.90 to 89.58, and NLS increased from 0 to 93.3.
Dr. Naveen Gopal received a touching note from a fellow physician and family member of one of his patients.
Dr. Naveen Gopal is our Associate Site Director at UH Elyria. Recently, he received a touching note from a patient's son - who is also a doctor:
"You are one of- if not the most - compassionate physician I have met. You were so kind and patient with my mother while she was in the hospital. It was humbling to watch, and your example has made me a better physician."
