HCAHPS Success in South Texas
Improved Communication Percentile Rank from 3% to 88%.
Volume increase due to community involvement and education.
Improved Communication Percentile Rank from 3% to 88%.
Daily communication with the facility involuntary coordinator led to 100% involuntary legal compliance.
Within three months of implementing this process, HCAHPS increased from 61.90 to 89.58, and NLS increased from 0 to 93.3.