One of our providers received a letter from a patient's family expressing their gratefulness for her kind and caring attitude.
Dr. Bess Heidenreich received a letter from a patient's family expressing her kind and caring attitude. A colleague of Dr. Heidenreich said, "This letter reflects the care I see Dr. Heidenreich provide on daily basis."
The letter read:
"Dr. Heidenreich called me daily to provide thorough and transparent updates on my dad. She took the time to answer all of my questions and highly respected my requests. She is incredibly compassionate with incredible bedside manner, and is very professional and thorough with her care.
I work in healthcare myself as an acute care physical therapist and I see plenty of doctors, nurses, and other therapists daily at work. I can confidently say that she went above and beyond caring for my father."
Learn more about the goals of value-based care and what it means to hospitals, providers, and patients.
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Shifting to a value-based care model serves not only patients, but providers as well, optimizing the care experience at all levels.
When navigating through a value-based care model, patients act as the north star guiding every clinical decision.
With an integrated care continuum, patient outcomes are improved and efficiency promotes cost savings for both health systems and patients.