--- title: "Letter from a Patient: Dear Dr. Heidenreich" description: One of our providers received a letter from a patient's family expressing their gratefulness for her kind and caring attitude. image: https://blog.hnihealthcare.com/hubfs/FB%20and%20LI_1-1.png --- # [![HNI Healthcare logo](https://hnihealthcare.com/assets/img/logo-text-only.svg)](https://www.hnihealthcare.com/) - Solutions [Clinical Services](https://www.hnihealthcare.com/clinical-services.html) [VitalsMD® Technology](https://www.hnihealthcare.com/vitalsmd.html) [Embedded Support](https://www.hnihealthcare.com/embedded-support.html) [Value-Based Care](https://www.hnihealthcare.com/value-based-care.html) - [Company](https://www.hnihealthcare.com/company.html) [Leadership Team](https://www.hnihealthcare.com/company.html#leadership) [History](https://www.hnihealthcare.com/company.html#history) [Recognition](https://www.hnihealthcare.com/company.html#recognition) - [Insights](https://www.hnihealthcare.com/insights.html) [HNI Solutions in Action](https://www.hnihealthcare.com/insights.html#action) [TEAM ’26 & Episode-based Models](https://www.hnihealthcare.com/insights.html#team) [HNI Insider Blog](https://blog.hnihealthcare.com/) - [Other Resources](https://www.hnihealthcare.com/other-resources.html) [Careers](https://www.hnihealthcare.com/careers.html) [Compliance](https://www.hnihealthcare.com/other-resources.html#compliance) [Request Medical Records](https://www.hnihealthcare.com/other-resources.html#records) [Credentialing Requests](https://www.hnihealthcare.com/other-resources.html#credentialing) [Contact](https://www.hnihealthcare.com/other-resources.html#contact) [HNI Charities](https://www.hnihealthcare.com/hni-charities.html) - [REQUEST A DEMO](https://www.hnihealthcare.com#demo) - [CALCULATE MY ROI](https://www.hnihealthcare.com#impact) - [Clinical Services](https://www.hnihealthcare.com/clinical-services.html) - [VitalsMD® Technology](https://www.hnihealthcare.com/vitalsmd.html) - [Embedded Support](https://www.hnihealthcare.com/embedded-support.html) - [Value-Based Care](https://www.hnihealthcare.com/value-based-care.html) - [Company](https://www.hnihealthcare.com/company.html) - [Insights](https://www.hnihealthcare.com/insights.html) - [Other Resources](https://www.hnihealthcare.com/other-resources.html) - [HNI Charities](https://www.hnihealthcare.com/hni-charities.html) - [REQUEST A DEMO](https://www.hnihealthcare.com#demo) - [CALCULATE MY ROI](https://www.hnihealthcare.com#impact) Testimonials # Letter from a Patient: Dear Dr. Heidenreich One of our providers received a letter from a patient's family expressing their gratefulness for her kind and caring attitude. Jun 3, 2022 --- Dr. Bess Heidenreich received a letter from a patient's family expressing her kind and caring attitude. A colleague of Dr. Heidenreich said, "This letter reflects the care I see Dr. Heidenreich provide on daily basis." The letter read: "Dr. Heidenreich called me daily to provide thorough and transparent updates on my dad. She took the time to answer all of my questions and highly respected my requests. She is incredibly compassionate with incredible bedside manner, and is very professional and thorough with her care. I work in healthcare myself as an acute care physical therapist and I see plenty of doctors, nurses, and other therapists daily at work. I can confidently say that she went above and beyond caring for my father."   ![IN_1-2](https://blog.hnihealthcare.com/hs-fs/hubfs/IN_1-2.png?width=500&name=IN_1-2.png)   --- > Learn more about the goals of [value-based care](https://blog.hnihealthcare.com/hni-fyi-1) and what it means to [hospitals](https://blog.hnihealthcare.com/hni-fyi-4), [providers](https://blog.hnihealthcare.com/hni-fyi-2), and [patients](https://blog.hnihealthcare.com/hni-fyi-3).   ## Connect with us.  We are experts in implementing value-based care strategies. See how we can improve your program.       [Testimonials](https://blog.hnihealthcare.com/tag/testimonials) ## Similar posts Testimonials ### [Letter from a Patient: Dear Dr. Naraghi](https://blog.hnihealthcare.com/letter-from-a-patient-dear-dr.-naraghi-1) Dr. Naraghi received a touching letter from a patient's family, thanking him for his empathy and support. Apr 14, 2022 Testimonials ### [Letter from a Patient: Dear Dr. Gopal](https://blog.hnihealthcare.com/dear-dr.-gopal) Dr. Naveen Gopal received a touching note from a fellow physician and family member of one of his patients. Dec 10, 2021 Testimonials ### [Letter from a Patient: Riverwoods](https://blog.hnihealthcare.com/letter-from-a-patient-riverwoods) Recently, our hospitalists at Riverwoods Behavioral Health System received an encouraging note from a former patient. Feb 7, 2022 [See All](https://blog.hnihealthcare.com/) - [Careers](https://www.hnihealthcare.com/careers.html) - [Request Medical Records](https://www.hnihealthcare.com/other-resources.html#records) - [Credentialing Requests](https://www.hnihealthcare.com/other-resources.html#credentialing) - [Contact Us](https://www.hnihealthcare.com/other-resources.html#contact) - [HNI Charities](https://www.hnihealthcare.com/hni-charities.html) © 2026  HNI Healthcare. 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