---
title: HCAHPS Pilot Program
description: Within three months of implementing this process, HCAHPS increased from 61.90 to 89.58, and NLS increased from 0 to 93.3.
image: https://blog.hnihealthcare.com/hubfs/shutterstock_683443132%20(1)-1.jpg
---

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Patient Experience

# HCAHPS Pilot Program

Within three months of implementing this process, HCAHPS increased from 61.90 to 89.58, and NLS increased from 0 to 93.3.

 2021

---

Goal: Improve patient experience scores to meet or exceed HCAHPS - Doctor Communication Dimension Threshold (50th Percentile)

 

How: Implement physician chairs for sitting while communicating in all patient rooms

 

Process: Providers will remove the chair from the stored location, place it next to the patient’s bedside, and sit while communicating with their patient

 

Outcome: Within 3 months of implementing this process HCAHPS increased from 61.90 to 89.58 and NLS increased from 0 to 93.3

![3% (8)](https://blog.hnihealthcare.com/hs-fs/hubfs/3%25%20(8).gif?width=358&name=3%25%20(8).gif)

 

---

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