---
title: HCAHPS Pilot Program
description: Within three months of implementing this process, HCAHPS increased from 61.90 to 89.58, and NLS increased from 0 to 93.3.
---

[Case Studies](https://blog.hnihealthcare.com/case-studies)

# [HCAHPS Pilot Program](https://blog.hnihealthcare.com/case-studies/hcahps-pilot-program)

 Written by [Londin Mair](https://blog.hnihealthcare.com/case-studies/author/londin-mair) | 2021

Goal: Improve patient experience scores to meet or exceed HCAHPS - Doctor Communication Dimension Threshold (50th Percentile)

 

How: Implement physician chairs for sitting while communicating in all patient rooms

 

Process: Providers will remove the chair from the stored location, place it next to the patient’s bedside, and sit while communicating with their patient

 

Outcome: Within 3 months of implementing this process HCAHPS increased from 61.90 to 89.58 and NLS increased from 0 to 93.3

 

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[View full post](https://blog.hnihealthcare.com/case-studies/hcahps-pilot-program)

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