AUTHOR

Londin Mair

Stories by Londin


Patient Experience

HCAHPS Pilot Program

Within three months of implementing this process, HCAHPS increased from 61.90 to 89.58, and NLS increased from 0 to 93.3.

Patient Experience

HCAHPS Success

At a Wisconsin partner hospital, we have improved HCAHPS scores by 27% during the Covid-19 pandemic.

Patient Experience

HCAHPS Pilot Program

Within three months of implementing this process, HCAHPS increased from 61.90 to 89.58, and NLS increased from 0 to 93.3.