Goal: To improve patient experience, which would be reflected in our HCAHPS scores, regardless of the obstacles Covid-19 brought. 

In February of 2021, our Providers ranked accordingly:

• Doctors Listening Frequency: 80% ALWAYS vs Hospitals Average of 80%
• Doctors Courteous and Respectful: 95% ALWAYS vs Hospitals Average of 89%
• Doctor Understandable: 80% ALWAYS vs Hospitals Average of 79%
• HCAHPS Overall: 60% vs 33% Baseline in Feb 2020 (27% Improvement)
• Recommend Overall: 75% vs 39% Baseline in Feb 2020 (36% Improvement)
• Return Rate Overall: 83% vs 40% Baseline in Feb 2020 (43% Improvement)

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