Patient Experience
Letter from a Patient: Riverwoods
Recently, our hospitalists at Riverwoods Behavioral Health System received an encouraging note from a former patient.
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Patient Experience
Analytics generated by our VitalsMD® technology, paired with HNI’s proven performance improvement practices, offer clear pathways to target challenges with smart, nimble solutions.
Patient Experience
Letter from a Patient: Dear Dr. Naraghi
Dr. Naraghi received a letter from a colleague who praised the impact he has made both inside and outside the walls of the hospital.
Patient Experience
Letter from a Colleague: Dear Dr. AlGhamdi
Dr. AlGhamdi was applauded by the ICU staff for the exceptional care he provides to his patients.
Patient Experience
HCAHPS Success in South Texas
Improved Communication Percentile Rank from 3% to 88%.
Patient Experience
Letter from a Patient: Dear Dr. Gopal
Dr. Naveen Gopal received a touching note from a fellow physician and family member of one of his patients.
Patient Experience
Letter from a Patient: Dear Dr. Duran
Dr. Marina Duran received a note thanking her for her dedication to her patients, staff, and colleagues.
Patient Experience
Letter from a Patient: Dear Dr. Fore
Dr. Jane Fore received a note thanking her for her excellent care and compassion.
Patient Experience
HCAHPS Success
At a Wisconsin partner hospital, we have improved HCAHPS scores by 27% during the Covid-19 pandemic.
Patient Experience
HCAHPS Pilot Program
Within three months of implementing this process, HCAHPS increased from 61.90 to 89.58, and NLS increased from 0 to 93.3.